JHW model for Behavioural Change
Each workshop conducted by JHW is designed around a 5 step model to encourage behavioural change. Click on any of the stages below to reveal the significance and detail of that step. Key behavioural change tools are the Learning Log, Apps and ThinK! Book which is used during and beyond the workshop. You can also click on their symbols for further details.
Shift the Mindset
Refresh the Skills
Put it into Practice
Review and Feedback
Post Workshop Reunion
Sustaining the Skills
Post-Workshop Reunions
Each workshop conducted by JHW is designed around a 5 step model to encourage behavioural change. Click on each of the stages below to reveal the significance and detail of that step. A key behavioural change tool is the Learning Log, which is used during and beyond the workshop. You can also click on the Learning Log for further details.
You Attend the Workshop
Use the techniques
Mentor Direct Reports
Cascade
Refresh
JHW is keen to work with client management to help implement workshop follow up to ensure that your organisation gets full value from its investment. JHW facilitators are available for post workshop coaching and mentoring sessions.
1 - Shift the Mindset x
To provide the participant with an incentive to actively participate in the workshop, to take on the messages, and to translate them into a better operating model, we first of all need to shift the mindset. The shift in mindset at the outset of JHW workshops is usually:
- From Task to Outcome,
- From Features to Solutions,
- From Task to Stakeholder,
- From Efficiency to Effectiveness.
Through facilitated discussions participants will discover for themselves that they can become more stake-holder centric, and that it will be of direct benefit to them to do so. This makes them eager to absorb and refresh the skills that will help them do so.
2 - Refresh the Skills x
We need to refresh our skills or we will gradually lose them. Complacency is an unfortunate reality for most of us over time, and the journey from "Conscious Competence", through "Unconscious Competence", to "Unconscious Incompetence" is inevitable. If participants have not experienced the Shift in Mindset (step 1), there is a real likelihood that the refresh of skills will be sub-optimal. Reactions might vary from "I already know this stuff" (but are you actually doing it?), to "I don’t think this is relevant to my role" (because they see their role, possibly erroneously, as a specialist not a service provider). This step is not just about learning (and refreshing). It is about learning (and refreshing) with an intent to use.
3 - Put it into Practice x
Having topped up the skills it is important to put into practice as soon as possible. Typically 50% of a JHW workshop will take the form of participants putting the skills into practice in experiential and realistic role play situations. This represents the first step in executing the changed behaviour.
4 - Review and Feedback x
A vital part of the behavioural change process is understand how well we have executed. particularly in the first attempts. Review from workshop peers and facilitators provides high value feedback to participants on how they might continue to use their skills more effectively. Most participants exit the workshop with greater confidence in their ability, and yet understanding that there is more to master in order to be better.
5 - Post Workshop Reunion x
JHW usually provides a post workshop reunion around 4 - 12 weeks after the workshop. As well as dealing with new topics, and perhaps refreshing on workshop topics, participants share practical experiences of techniques they have been able to use in practice. We mostly find that participants have used different learning points, and are interested in the outcomes others have had. It is a second opportunity for them to apply techniques from the workshop and achieve an increased level of behavioural change (and value).
1 - You Attend the Workshop x
Attend the workshop yourself! The least you get is a valuable refresher, and who knows you might pick up some new ideas? More importantly, you will be leading from the front, demonstrating your commitment. You will also be in a position to spot and reward improved behaviour of staff post workshop, and will be in a position to engage constructively with your staff on some of the key important issues that otherwise get little exposure in the day to day turmoil.
2 - Use the techniques x
Visibly use the techniques your self, whether it be the learning log in handy reach on your desk, or perhaps active use of the call plan for meetings. Familiarise yourself with the frameworks and jargon and actively refer to it and use it in staff discussions. During reviews challenge whether we understand the personality quadrants of the stakeholder. Challenge the level of engagement - Do they Trust us? Do we have Rapport? Do they perceive the value we bring? Based on what evidence? Be seen to walk the talk.
3 - Mentor Direct Reports x
Each direct report deserves 1 hour of your time each month. Not to discuss their workload or project progress, but to focus on their skills and personal development. Their Learning Log is a great starting point. Discuss with participants several weeks after the workshop what interventions they have adopted since their workshop, and what other ones they have listed, but yet to get to. What observations can you share with them (either positive or constructive)? What can you do to help them develop and practice their skills further? This sounds like a great opportunity for delegation. These sessions can be one to one, or broader groups. A casual coffee session can be more productive for some than a formal meeting room. The value of starting with their learning log, is that the participants have written the suggestions in the log in the first place so you are less likely to meet resistance.
4 - Cascade x
Encourage your direct reports to cascade the learning log review down to their direct reports (and so on).
5 - Refresh x
The comments in each persons' Learning Log were entered by that individual. Thus they are unlikely to dispute the need for improvement in those areas. Constructive feedback on how they are developing their skills, along creating opportunities for the individual to practice their developing skills is invariably well received and highly valuable. Ultimately, you might get to the point where you can add some of your feedback and thoughts to that persons learning log, as further areas to address.
The learning log x
The learning log is a central tool used throughout workshops. When JHW runs a workshop, we understand that each participant is starting from a different point, and that each will have different aspirations. By that reasoning, each will take away different learning points - a standard list of outcomes is inappropriate.
Distributed at the start of a workshop, the Learning Log provides participants with a compact note book to record their most valuable learning points, with thoughts on how and when they might be used in practice. A further space provides the opportunity for on the job self analysis - “How might I use this technique better in future?”. On each day of the workshop, innovative Learning Log Review sessions are designed to ensure that key learning points are captured, reviewed and discussed. There is an emphasis on not just learning, but learning and using.
Part of the power of the learning Log is that the participant wrote the points in it themselves. They thought it was a good idea. They have buy-in to it. This makes the likelihood of application and sustainability so much higher.
The Learning Log forms that basis of coaching and mentoring going forward.
The learning log x
The learning log is a central tool used throughout workshops. When JHW runs a workshop, we understand that each participant is starting from a different point, and that each will have different aspirations. By that reasoning, each will take away different learning points - a standard list of outcomes is inappropriate.
Distributed at the start of a workshop, the Learning Log provides participants with a compact note book to record their most valuable learning points, with thoughts on how and when they might be used in practice. A further space provides the opportunity for on the job self analysis - “How might I use this technique better in future?”. On each day of the workshop, innovative Learning Log Review sessions are designed to ensure that key learning points are captured, reviewed and discussed. There is an emphasis on not just learning, but learning and using.
Part of the power of the learning Log is that the participant wrote the points in it themselves. They thought it was a good idea. They have buy-in to it. This makes the likelihood of application and sustainability so much higher.
The Learning Log forms that basis of coaching and mentoring going forward.
Podcasts x
Engagement Matters Podcasts consists of 20+ recordings that can be accessed free of charge from iTunes. Each around 20 minutes they are aimed at providing participants a reminder/refresher post workshop to keep techniques front of mind and to reduce the erosion of skills over time. Individuals can utilise commute time productively refreshing, while groups might choose to use them as a basis for team discussion to keep skills at the cutting edge.
For more details on Podcasts go here.
Podcasts x
Engagement Matters Podcasts consists of 20+ recordings that can be accessed free of charge from iTunes. Each around 20 minutes they are aimed at providing participants a reminder/refresher post workshop to keep techniques front of mind and to reduce the erosion of skills over time. Individuals can utilise commute time productively refreshing, while groups might choose to use them as a basis for team discussion to keep skills at the cutting edge.
For more details on Podcasts go here.
Apps x
Two smartphone Apps are available to help participants use the techniques of the workshop more consistently, and keep key techniques front of mind.
The Personality Compass App will suggest the personality quadrant of a stakeholder on answering 12 either/or questions, and suggest adjustments you might like to make to your personal style to stand a better chance of connecting. Do you focus on Trust, Rapport or Value first? Should you be more or less up beat? Do you focus and prepare for detail, or elevate to big picture?
The Call Plan App will help you prepare for meetings more thoroughly with the express objective of maximising the value of the meeting outcomes for you. Whether its a 5 minute prep for a relatively run of the mill meeting, or an intense preparation covering all the bases for a "Must nail it" meeting, the Call Plan App along with the pre-loaded templates will ensure you are more confident, and help you to attain better results. So compressive is the Call Plan that every time you use it you will be consciously applying around 70% of the content of the workshop.
Both Apps can be downloaded from Apple and Android stores. Further details go to here.
Apps x
Two smartphone Apps are available to help participants use the techniques of the workshop more consistently, and keep key techniques front of mind.
The Personality Compass App will suggest the personality quadrant of a stakeholder on answering 12 either/or questions, and suggest adjustments you might like to make to your personal style to stand a better chance of connecting. Do you focus on Trust, Rapport or Value first? Should you be more or less up beat? Do you focus and prepare for detail, or elevate to big picture?
The Call Plan App will help you prepare for meetings more thoroughly with the express objective of maximising the value of the meeting outcomes for you. Whether its a 5 minute prep for a relatively run of the mill meeting, or an intense preparation covering all the bases for a "Must nail it" meeting, the Call Plan App along with the pre-loaded templates will ensure you are more confident, and help you to attain better results. So compressive is the Call Plan that every time you use it you will be consciously applying around 70% of the content of the workshop.
Both Apps can be downloaded from Apple and Android stores. For further details go to here.
Think! Book x
For those who prefer the more traditional approach of reading, Think! Authored by John and the Team documents all of the main topics of the workshop as a series papers so is an ideal reference book. Available as a free PDF download.