Participants will have revisited their approach to engagement skills and will have picked up greater expertise, techniques and frameworks to deliver consistent success. They will receive candid feedback on areas for continued improvement. They will have discovered ways to be more proactive, responsive and outcome focussed, rather than merely reactive.
Accomplished Managers, Account/Engagement Managers, Senior Project/Program Managers and other professionals for whom engagement with senior stakeholders is "mission critical".
A highly interactive balance of theory and practical sessions to help participants be more productive with less effort. Theory sessions cover:
Around 50% of the time is spent on a case study where participants get to put the skills into practice and gain constructive feedback.
The workshop is a 3-day event with a half-day reunion 4 - 6 weeks later. There is an optional pre-workshop coffee introduction session where participants meet with the facilitators. This is an opportunity to understand participants aspirations, set expectations and answer any questions.
"Excellent course in understanding customers/peer/subordinate behaviours and how to deal more constructively with them."