Hi, the course where run with a good mix of one-way information combined with Team discussions and exercises. All in a very engaging atmosphere. Finally we where provided with some practical hands-on tools that will help out to get it rolling in practice. THANKS! Mats Andersson Sweden - Mats

This was a great course, not only did it allow me to revisit the models and methods needed to engage business stakeholders we also were challenged with the team events supplied! The tutors ran each topic with lots of energy and ensured everyone was involved in the process and we all got a lot out of the 3 days. - Drew

A fantastic 3 days where we were challenged and supported to really understand the concepts of true engagement. The practical application throughout the sessions brought to life the "theory" and the facilitators kept the pace lively and entertaining. Highly recommend this to anyone who wants to get "cut through" and is open to being challenged on how they interact today! - Gillian

Great course. This course fills in the missing gaps that most courses leave out - it emphasises that people are just as important as any project methodology. This course reinforced strategies that I have seen in action in successful projects – stakeholder engagement front and centre really does make good stakeholders who are willing to go on the journey with you. The practical aspects of this course reinforce the theory and the mind maps and call plan make it easy to implement the learnings. - Tracey

As an SME a score of 4 is the best you will get out of me, lol, anyway let me first say to John and Ralph, really enjoyed the workshop, it was a good mix of quadrant types, content, theory and activities, it just goes to show that regardless of what quadrant people tend to align too we all need to change roles and adapt from time to time, need to work together with all types to be successful in your role. Thanks. - Phil

Good course, learnings that can (and will) actually be put into practice. Could it have been shorter? Possibly. Always keen to do things faster, but admit this would have reduced the effectiveness of the practial sessions, which were key, so probably ok. - Oliver

Very useful course, provided me with a number of new learnings and techniques to improve my communication and engagement going forward. Very knowledgable and entertaining facilitators keep interest levels high throughout the workshop - Paul

(I'm an SME, so no perfect scores !). I found the course valuable with its added components to traditional quadrant analysis. Role plays building around a consistent business scenario were excellent for learning purposes. Course take away material for later reference was of a very high standard. - Malcolm

I found this course challenging and insightful. Overall, a great experience. I have no doubt that I can improve my leadership capabilities by applying some of the knowledge that I have gained. Many thanks to the course leaders. - Michelle

It was a good workshop where simple models were used as learning aids. It was good to understand how to change styles depending on the style on the stakeholder. - Vimit

Exceeded my (high) expectations! I will be able to use all of what I was taught. And very enjoyable, thanks. - Tamara

Great course - I always find it very hard to walk out of training, course or a workshop and feel certain that I have really learned something... Walking out of the Engagement Skills Workshop with JHW I was able to see the big picture right away after the workshop, had the key follow up tasks clearly in my mind and could apply the learned content on my way back in the tram right away. Great workshop and quite an achievement making the knowledge tangible and applicable right away! Thank you so much! Great mind maps, summaries and publications! - Maxim

The course was great as it was interactive , there was good actions that enforced classroom participation , people became engaged , people were drawn out there comfort zone. A lot of the detail I knew , but it was good to go over it again as you develop bad traits that this course helped me to refocus on and to get the most out of my engagement with people. - Wayne

I really enjoy the enlightment shared during the workshop, both from theory and role-play perspective. If we consistently put conscious effort to practice the good engagement skills, the 2% improvement that brings us to the next level is very achievable. Thanks John & Bill !!! - Antonius

The workshop was good and provided an oragnised way in looking at enagagements and provided some valuable tools to achieve a successful engagment. - Pavan

I’ve been consulting for a number of years and from time to time had doubts regarding; is this the right way to engage (build rapport with the customer), should I manage conflict in this way, is this workshop too structured, the list goes on. I’m relieved to say that most of the things I’m doing are right, there’s room for improvement of course, but the real value for me with this workshop was small amount of things that I wasn’t doing correctly. This is where my self-doubt creeps in. Now I can be confident in the way I engage with all stake holders and manage relationships based on a common framework of building rapport (common understanding) trust, whilst keeping a keen eye on my stakeholder’s perceived value. - Justin

This was my first consulting workshop training in my career and I have to admit that It was really very useful. Competency cycle and personality types were completely new topics for me, I am guilty of not concentrating on these topics over the years but John and Bill have demonstrated these topics very well. Role plays were good too and I really liked participating in them. Now after attending this training course, I feel much more confident about my skills. Prashant!! - Prashant

It is a great Training. I picked up lot of soft skills from John and Bill. - Ramanathan Ramadas (Ram) - Ramadas

Whenever I met a new client, it was a big challenge to think of how to prepare the meeting. After the workshop I am a little confident with understanding a quadrant of personality and three engagement attributes, practising the call plan to meet the clients, and having a rehearsal of role plays to become a professional consultant. Thanks a lot, John and Bill. Best Regards, JinKan - Jin

This Workshop has allowed me to Re-learn known skills which will help immensely in new engagements. I need to work on these new skills to use them more efficiently. - Richard

Angela

I found the workshop very enagaging and thought provoking...The two facilitators Bill and Ralph made all of us keep the thinking hat on.. Activities / role plays and feedbacks were very good and well done :)..All in all there was good learning. .. Cheers. - Manoj

I had a wonderful experience during the course - with the right mix of learning and fun. Thank you for sharing your experience and I am sure the skills i learned during the course will hold me in good stead for my future. - Swaroop

The workshop had lots of learnings and each of the sessions were very useful. Thanks for the motivation and I would surely be able to work with better engagement skills. - Biswajit

the course was well organised and the instructors are joyful and explains points clearly.The role play made everyone to be engaged and fun. - Karthikeyan

Very Entertaining. Concepts were explained in an interactive manner. Had great fun with Ralph and Bill !!!!! - Jiss

Satish

The workshop was very interactive with personal attention being given to coach every participant. John and Ralph are brilliant at communication and understand their audiences spot on. The presentations kept us engaged and attentive as we learned things we never knew before like the croc brain! and things about our own personal styles. It was quite amazing to give impromptu presentations and to actually see yourself giving one on a big screen was exciting and enlightening! Personally it helped me take a leap over the public speaking fear fence and understand the importance of rehearsing. I highly recommended this workshop to create professional presentations, target the right set of audiences to achieve your objective, create super quality content and give a speech that people will remember for a long time! - Reeti

* The course was structured well. * The presenter was able to hold the group's attention * The discussion on how you influence and engage with different persoanlity types was very useful * Through out the course the discussions were rich and valuable * Personally i feel that i dont gain a lot from the exercises we did , the case studies etc but i understand that some learning types expect that. * The course according to me could be condensed to two days - Uma

This was a great course that I learnt a lot from. It was very well executed and as someone who held a very junior position in the room, it was a good learning tool for me to learn how to interact better with senior staff as well as my peers. I would highly recommend this to anyone who wishes expand their communication skills - Stephanie

I found the 3 day workshop to be very useful. With "engagement" becoming a key requirement for success, I found the topics very relevant as we often spend too much of our time in "reactive" mode and as a result don't consciously work on strengthening the relationships we have or take the time to develop new ones. Thank you for succinctly and effectively etching it back into my consciousness so that I can strive for that additional 2%! - Christina

3 days well spent. Skills that will help now and throughout career and life. - Georgina

John and Ralph, This workshop has been very helpful. I have gained skills that i use everyday in my current role. - Dhruv

Very engaging workshop. Very effective at simplifying understanding of your own style while being able to quickly recognise and adapt to someone elses. - Ben

Very well run, good balance of theory and practice, great reference material, lots of stuff I can use in the future. Sorry its very hard for me to give 5/5. Also felt the catering was a bit mediocre. There was often not enough, the good coffee machine was out of order - Roman

I understand that the course caters for a group of people that come from different starting points in terms of professional development. I felt that the content, and facilitator delivery was excellent. The first day and a half were too slow, and I feel that the entire course could have been run more effectively at a quicker pace and squeezed into 2 days. Some of the activities and discussions were too cliched and it may be useful to update them. All in all, a very prof. run course, well done. - Joel

Lots of fun! Lots of learning! Eager to apply those into my work and life! - Quinnie

The workshop was well structured with lots of useful information. Learnt quite a few techniques on how to improve the engagement with stakeholders - ways of engagement, pros and cons of each and how to maintain the balance based on the recipient. I would highly recommend this to others so they can be benefitted from this workshop as well. - Ankush

Built well, clearly focused on delivering value. Low barriers to comprehension, good use of variety in terms of the three facilitators. Actionable insights aplenty. Good simple tools that can be applied immediately. Highly valuable. - Rohan

I really enjoyed the course and am finding it useful back in my Business Engagement role. Particularly understanding the quadrants and taking the time to prepare call logs before my meetings. One change I felt would have improved the course for me was on the last day where we spent some time preparing for the presentation. I would have preferred to have a group discussion around what should or shouldn’t be presented and in what manner. We could have, for example, been given a list of details/solutions/etc and then discussed as a group what we would emphasise to a V&V person and what to a P&C person. (Maybe it’s just that I don’t like role plays). - David

This was the 2nd most valuable 3 day course I've ever attended (the most valuable being "How to survive in a life raft in the middle of the Atlantic") The material and framework was/is fantastic. The facilitators are very knowledgable and experienced in their respective fields. I'd recommend this course to everyone. - Noel

Thank you Ralf and John. Best, most productive, most applicable and most relevant workshop I've ever done. Outsourced my brain to you for three days and you've returned an intuitive set of life skills which I feel I am now wielding as an expert. Opened my eyes to who I am, why I am and how I can more effectively communicate with the others. - Lauraine

I had a number of powerful learning moments during this course, which is reflected in the fact that I took away pages and pages of notes. I’d strongly recommend this course to anybody whose role in any way involves achieving success through understanding stakeholders’ needs, drafting a shared strategy and encouraging buy-in. Fantastic facilitation, logical course progression, engaging and thought-provoking course content, all with a heavy focus on learning through doing. - Wesley

Engaged me! I enjoyed it, got plenty out of it - and anticipate a number of useful adjustments to my business and personal approach! Many thanks to you both. - Jamie

One of the best courses that I have attended. I have been able to take away a number of very simply yet practcal tips from the course that I have been able to easily implement in my day to day work. I feel more in control of my crazy workload through some very simple time management ideas that was explained. Bill and Ralph were fantastic and it wasnt just what they said but how they said it and the real life scanarios they used that made the messages stick in my mind and I have been able to recall those messages in my work environment and make changes in the way I manage those situations. I would highly recommend the course to anyone who beleive engagement is critical to their career. - Spoorthi

Thank you for making this course so interesting and an enjoyable environment to learn. It could easily have been all about stereotyping ‘personalities’, but it wasn't. I now realise there’s more that I can do as a consultant to influence a better outcome (because of you, of-course). Delivery of the training was exceptional. I thoroughly enjoyed the 3 days. Many thanks! Mahesh Prabhu - Mahesh

A very good eye opener for me in engagement area, where small details can make a big difference. A good mix of practice and Theory. Well done. Vasanth - Vasanthkumar

The course was an eye opener in many ways, looking forward to put the learnings in practice. Both Ralph and Bill were fantastic. - Siddarth

Very insightful 3 days, both in understanding myself and the people I work with. Will be using the tools I learnt in preparing for meetings and engaging with my stakeholders. - Zalihe

Sherie

This was a good catch up on my consulting skills, as well as learning a few things about different personalities and how to approach and handle each one. Both presenters are involved and got me involved in the activities as well. Also good for team building activities as well as networking with other SAP colleagues. - Alex

Excellent workshop, however I would have liked to see more engagement with the fourth quadrant (Friendship & Harmony). - Joshua

The training is a great learning curve for me where I gained insight into many engagement skill aspects. Thanks to Ralph and Ross who are excellent facilitators and subject matter experts (I am not referring to personality quadrants here) - Phani - Phani

Very enthusiastic team of Ros and Ralph. Have come across similar tools, but this one has an urge to put it into practice. Obivously, the effective delivery of both has a huge role to play. The continuance of the learning is awesome. Keeps you thinking. Thank you guys had loads of fun too, Sreesha - Sreesha

Very informative, not all just feel good theory, but also scenarios to allow us to practice the theory taught. Great supporting material in the form of John's book "Think!" Would recommend this course for other's to do. - Andrew

I have found that the course has given me the skill set to be able to approach peers and managers in a more confident manner. This is due to my ability to deterime their characteristic traits and communicate to them in an effective manner using the four quadrant model. Although I am still concious competent - I hope that the skills that I have learnt will become second nature to me in time. Thank you for the course - it was great - Edmund

Highly recommended. The balance of theory and the challenging activities created a surprisingly effective learning environment. I was exhausted by the end but I picked up a lot of valuable skills, development opportunities…and had a bucket of fun! Cheers Lads - Darren

The content of the course was essential to the roles we hold and will definitely have a positive impact on how we conduct our business day to day. John, Ross and Ralph were great presenters who demonstrated the qualities they were teaching perfectly. Enjoyable 3 days. Thank you - Gillian

The course is the best I have ever attended of it's type. Very practical and interactive with plenty of hints and tips. Many other courses are too theoretical with not much practical application. Definitely a very fun way to learn. - Bing

Was dreading the course (SMEs don't like touchy-feely stuff) but pleasantly surprised. Very enjoyable and enlightening. Have implemented some of the ideas already and working on identifying quadrants for most common contacts. - Tim

Thank you guys for providing an excellent course, I really enjoyed the 3 days and despite not being keen on presentations/role plays, I found it quite easy to do in a friendly and condusive environemnt. Only negative was that I wasnt 100% sure what to expect over the 3 days as in it wasnt made overtly clear, but being an SME, that's probably just me! - David

I was a bit lost initially because I didn't have an overall view of what the course was going to teach me. - Anna

This is a great course for learning about and/or refreshing your skills in Consultancy. Would highly recommend John and Dennis to anyone who wishes to take this type of course. - Paul

The course role plays definitely provided valuable insights & re-inforced what I could be doing better. However, my preference would be for just a little less role play & more theory facilitated & presented in the enjoyable & entertaining "Ralf style". Take aways from the course were many & will be immediately applied to my work role. Thank you JHW team. I would highly recommend this course to my colleagues. Wayne cameron - Wayne

I throughly enjoyed the workshop. Exploring the four quadrants and the engagement skills was very enjoyable. I have already started to use some of the learnings in the workplace. The structure of the course was very good - a high level of active participation has allowed me to reflect on my personal strengths and areas for improvement. Thank you, David Hodges. - David

Great course! I felt that the 3 days were worthwhile spent and were great investment. Thoroughly enjoyed course facilitation by Ralph and John, they are excellent presenters, very engaging, experienced and entertaining. Ralph’s good sense of humour helped to create relaxed learning atmosphere. The course provided me with framework and practical concepts on how to better engage and build rapport with different personality types. It is time to apply learnt skills and techniques into practice. Consciously investing ‘money in the bank’! - Goulnara

I found it a very interesting course....it challenged the way I approach various aspects of communication and engagement in my work roles. Presenters were excellent - helpful, friendly (I'm a Friendship & Harmony) and informative (my secondary is SME)! There were some 'consulting' aspects that I felt were a little hard to relate back to my role, and I didn't quite agree with all the theories presented, but I definitely got a lot of value from the course. While attendees attempt all the role playing - usually with presenters - I would have liked occasionally to watch some 'experts' do some of the role playing (in person or on video) and we all then focus on assessing the learnings. Overall a very good experience. - Grant

Very useful and well run course, highly recommended. - Michael

The overall content is very useful and provide practical skills and instructions for client engagement activities. - Haoli

Excellent course. John and Ralph really know their subject and the quality of the material presented and the structure of the course combine to make this a very valuable three days. The knowledge I now have of dealing with others as well as my own personality have already proven useful in my daily interactions with clients and colleagues alike. I would certainly recommend this course to any level of consultant looking for those extra inter-personal skills. - Marc

Throughly enjoyed the 3 days, and learnt a number of techniques for which I'll be putting into practise when back at the office. - Craig

Very imformative course which provided a great insight into identifying and engaging with the various Personality types to assist in working better with them. Great format of a scenario to back the theories presented - Stef

THE workshop that should not be missed by anyone from any walk of life. Now, I need to readjust my goal from being a better consultant to being a better human being. Workshop's evaluation: 1. John and Ralph (professional and friendly); ticked 2. Content (mind opener and yet light); ticked 3. Goodies (many of them); ticked, ticked, ticked :) - Santoso

Fantastic workshop! What is learned in this workshop is very useful - it can be taken to new engagements and applie, but also it provides better insight to review previous engagements and ask yourself where you could have done better. Not sure what I expected - I had a few preconceived ideas, which were not fully met (that said I may have been unrealistic). I did however learn much more than i thought I would, and now see that the key ideas learned will require practice. I am happy to say that I have already been able to apply some of the things I learned and already seeing the benefits of this. Top Marks to John & Ralph - a very well deliverd course lads! - Stuart

Very engaging and so insightful. - Andrew

A great learning experience over the course of a 3 day workshop which taught ways of dealing with people in general and being vigilant and building trust and relationships. Recommend JHW anytime again !! Nice work guys ! - Nishchal

I got my life's key learning in these three days. No institute can provide this insight as this is really the juice of expert’s own lifetime experiences and their passion in delivering this was quite palpable. Once gone through the course, one can’t say that he/she doesn’t know what the result of a meeting would be or why a relationship (with anyone in the world i.e. client, internal stakeholders or even with your family members or friends) is evolving the way it is evolving as all arrows to build effective relationships or to have effective meetings have been put in our quiver (conscious competence). Now to use these consistently is something we need to do ourselves. Further to add: it’s also about how quickly you can know a person and start on relationship building journey. I feel really mesmerized. Thanks, John. Thanks, Ralph. Thanks from the core of my heart. - Shaibal

Great course with lot of relevant inputs. Only area of improvement could making some of the outdoor exercises more relevant to the course. - Deepak

Excellent workshop. Lots to learn, with loads of fun. Not a single dull moment and I am glad I nominated for this course. Hope I will be able to engage better with all, going forward. The patience, humour, intensity and attention to detail of John & Ralph is amazing and very inspiring. Keep up the great work and thanks a lot! Please keep engaging & motivating the world :) - Pooja

John and Ralph are excellent coaches. They can unleash hidden potential in individuals. The course is excellent for soft skills development. I still need to assimilate the learnings from the course, but I am sure if I am conscious of them, it can significantly improve personal and professional effectiveness. - Himanshu

Great workshop! both for the content and the way it was facilitated by Ralph. I found the workshop very useful in that i left with specific tools i can apply (which is what i was after at the start of the ourse). This was helped by the sequencing of the topics, the depth to which it was discussed, and the visual aids(also found in the book) which helped me alot to understand and apply the information. For example: We would classify our own personality types, then talk about each of the four types, then we would learn to 'identify' in a real life situation, and then finally the tools to help in interacting with other types. I'm not sure it was intentional, but in my office there are very few F&H and V&V (at least in my department focused on analysis/data systems). So having the people in the workshop that belong to these types was very helpful in giving me examples of how to identify them. With regards to the facilitation, I found myself quite interested throughout (not something i can say for many other courese i've been to!) so credit to Ralph on his facilitation skills and getting us motivated to participate in the various activities. - Edonn - Edonn

Ralph was very professional and ran the course exceptionally well. Having the Canteen staff attend provided a different perspective and different personalities. While some material I've encountered before was presented, the manner in which it was presented enhanced my understanding significantly. The practical exercises illustrated & reinforeced the concepts discussed. I took a lot out of the course & recommend it to anyone interested in building their people skills. - Shaun

Course content and delivery was very engaging. It certainly proved a beneficial refresher but also added some benficial new tools to my engagement toolbox. I would heartily recommend this course to anyone who deals with stakeholders in their job... - Anthony

Very useful, practical content with some practices that can make a real difference and be easily applied to the workplace. The content was enjoyable and interesting. - Rohan

I found the thre days extremely useful and enjoyable. The content covered was good and the delivery excellent, I really enjoyed it. I have started using the tips and tools provided and it has started to make a difference. I would happily reccomend this w=orkshop to my collegues - Scott

A very well delivered workshop by John and Ralph. They introduced a new, very useable perspective on personality preferences - in a framework that is simple enough to remember, and effective! Love the personal touch with the powerpoint to wrap up the 3 days. Thanks guys! - Jasminne

Thoroughly enjoyed the course and got alot out of it. The learnings were not rocket science (not intended to be) but realistic and common sense in approach and application which will make for better engagements. The trick of course will be (i) remembering all the valuable lessons and (ii) consciously applying them. Ralph and John great facilitators and educators (who could also well do the commedy circuit) who are clearly passionate about what the do and their desire to improve others. - Vicki

Full credit to John and Ralph for providing such a worthwhile course. My key goal from the course was to identify ways I could more effectively move from task orientation to focussing on my client relationships. The techniques and ideas provided by the course certainly will help in doing this. Nothing magic here though. It is up to me. It surprised me just how effective the case study and role playing were in this course. - Laurence

I thought the course was fantastic. Material was well thought out and prepared, the role plays were challenging yet enjoyable, and the activity was great fun. Thanks guys I learnt a lot, now it's over to me to apply it. - Richard

The course provided some excellent tools that I have already implemented back in the workplace. John and Ralph are excellent presenters and work well together. The course would have worked better if it were shorter. The first 2 days were extremely valuable. Activities over days 3 and 4 would work better if scheduled into 1 day only. Overall thanks for a very engaging and fun course. - Terence

The course was useful and provided insight into some new tools for the workplace. I thought it could have ended after 3 days. The first two consecutive days were valuable and one follow up day would have been sufficient. Some of the activities on the 3rd and 4th day were allocated too much time. The structure provided good opportunities for networking. - Chanti

I was very pleased overall. The workshop provided a range of skills to initiate and enhance engagement with my stakeholders. There were a number of good practical skills for day to day use at the office. The facilitators delivered the content with enthusiasm and led valuable learning exercises. - Shaun

Excellent course, I learnt some new things about myself and I have already put several learnings into practice. - Helen

The course gave me the opportunity to review the way in which I engage stakeholders and provided me with practical ways to work with challenging stakeholders. It also gave me real structure in having a call plan before meetings. - Rebecca

It is a very informative workshop with plenty of role-play exercises to apply the skills & knowledge we learnt. Highly recommended. - Alice

Some really practical concepts that I'm looking forward to using on a daily basis. Well done & thanks for sharing your ideas so enthusiastically. - Greg

I highly recommend the JHW Engagement Skills workshop it makes you think outside the box. Allowing you to develop skills and thinking patterns to not only engage with colleagues successfully but stakeholders as well. It was one of the most interesting courses I have attended. - Allana

Thank you for a great three days. I have no complaints. It was a shame to miss out on Ralph's expertise on the third day. - Jamie

Fun! - Chris

Great Learnings with practical activities. Course was fun and engaging with an added benefit of getting to know colleagues better. - Dianne

excellent workshop - very interactive, very informative, like your approach and all teh ctivities and roll palying gave me a assurance and confidence to , learn , listen before leading and influence and get commitment from my clients, thank you again enjoyed it immensley and most importantly it got me involved and out of my comfort zone - Michael

I thoroughly enjoyed the 3 (long) days on the course. The hands on activities pushed the boundaries of my comfort levels in a positive, constructive and supportive manner. John and Ralph provide valuable industry experience which they impart in a captivating and entertaining way. One of the best courses/workshops I’ve attended. - Tony

I thoroughly enjoyed the course. You provided so many examples to which people could relate. The strategists 'cross the river' exercise was loads of fun. It helped me build rapport with the rest of the people and therefore I could relax and enjoy the role playing following that more so than previously :) . The course content pointed out facets of people's behaviour which has improved my ability to deal with different personalities. Time to practice now! - Carmen

One of the better workshops that I've attended. The facilitators (John and Ralph) were really knowledgable and provided relevant context for the consulting skills/techniques being covered. They also made the learning experience fun. I thought the role plays; whilst a tad confronting in front of an audience; were great and helped put theory being discussed into practice. A course that I'd recommend. - Salvatore (or Sam)

It was a great workshop and learning experience! Well done Jim Egan - Jim

Very good course. Content was paced well, although the days could have been a little more compressed to get out by 5pm. Presenters were excellent and the content was very relevant and thought provoking. - Matthew

Thought the course was well compiled, relevant, thought provoking & entertaining. Am looking forward to applying some of the ideas and theories I've taken away from the workshop and applying them with the stakeholders I engage with. Thanks guys. - Heath

Great course, got a lot out of it. Mock meetings and presentations were very effective and helped to demonstrate a lot of the fundamentals of consultation. A recommendation for potential improvement is to minimise the amount of inter group activities that don't specifically relate to consultation, e.g. the mock newspaper font page activity. Apart from that, a very enjoyable course, very well facilitated and worth while. - Stephen

The course was great! It was very interactive and provided opportunities for us to practice what we learnt. The environment was very encouraging for us to interact with each other. The facilitators John and Ralph were very helpful and provided honest feedback. I learnt about how to deal with the various people and how to view the world in their eyes, most of all I learnt about myself. Go for the extra 2%!!! I highly recommend this workshop!!! - Emerald

The course was very well constructed and delivery approach optimised participant learning. The casual but informative delivery style suited me well. I had a couple of key aha! learning points that with practice, will enhance my personal effectiveness. The focus on skills in practice rather than endless theory was excellent. I'd highly recommend this program for anyone wanting to improve thier performance. Chris - Chris

An eye opener training with a good blend of theory, practice and fun...Thanks. - Nazan

Trainers gave eamples of there real life experience which helped me to understand the concepts clearly. It was eye opening course for me. thanks! - Madhukar

I absolutely loved the program. It was fast paced and I found it quite exhausting, but when you think about the different things we covered in the 3 days and the concepts, tools and practical application of learningswe participated in - which were all very energising - it's little wonder I felt a bit drained at the end of it! All of the topics we covered were useful and valuable to me as new learnings - or timely reinforcement of old learnings that I haven't been practicing as well as I should. - Janice

Very entertaining, great delivery of the course was excellent and very engaging. Valuable skills learnt and will be very useful in my role. Thank you - Jeremy

Course concept and content was great very well supported by the instructors. Key take outs for me were the competency model and the call plan aid. I was also good to brush up on some latent skills and acquire new knowledge. - James

The workshop was very useful in improving the soft skills. It was very interesting and helpful. - Aravind

Covered important and relevant subject matter Perfect balance btw theory and practical exercises. Taught useful, transportable skills. Very well presented. The course was enjoyable, interesting and fun - a credit to Ralph and Bill. - Paul

Fantastic workshop held by highly motivated and experienced trainers. Thoroughly enjoyed the training and gained a lot out of it. thanks - Rachna

A good fun and useful learning workshop. Loved the fun aspect of this. Also have been applying my understanding of the different types of people and the requirements for good engagement. Rapport, trust, etc. V useful information!!! - Hazel

I have attended a number of workshops like this over the years and my usual thoughts before them are I hope I dont waste the entire time. However this workshop was a complete surprise, I found all of my personal goals were met, and additionally I picked up many useful tools and insights into my own behaviours. The course was a great balance of instruction and hands on experience. The presenters were excellent, entertaining and informative. A thouroughly recommend the course. - Michael

John and Ralph, Thank you for a very infomative and enjoyable 3 day learning experience. This workshop has been one of the best I've been in recent times. I really enjoyed the interacitve nature of the course and the very relaxed delivery from yourselves really brought the participation of the whole group to a very high level. I am really enjoying trying to figure out which quadrant people I meet belong in. Cheers, Michael De Silva (NAB) - Michael

What a great course! I had a great time. Theres so many things we talked about that I have not been doing well and plenty of light bulb moments. I also really liked the 4 quadrant perspective on personalities. - Glen

I think both John and Ralph made the training an enjoyable and practical experience. They work well together to keep you interested and entertained, whiles still providing you with a wealth of knowledge and experience. The practical experiences were the most enjoyable and memorable. Well done guys. - Louis

Great workshop, very interactive and highly recommended for all who wish to understand how they tick and how to interact with effectively with others. - Carmen

Excellent course. I would highly recommend it. I found John and Ralph to both be very knowledgeable and clearly had a lot of experience. I enjoyed the high level of attendee participation, it allowed me to get to know many of my collegues that I hadn't met prior to the course. The feedback that was provided at the end of each presentation I found top be very contruction and not overly critical. In conclusion a very enjoyable and valuable 3 days. Looking forward to the reunion. - Kim

I enjoyed the course and took away some important keu learnings. Items to consider for furture workshops: - The ratio of men and women was not in balance. In the whole workshiop there were only four women. - Explain tasks more clearly, there were a number of times when I was not clear as to what the exact details of our task. - Name tags are needed. - Kathy

Very informative - and well delivered. Course had a good flow - and moved along well... Always a good reminder to revisit the things you knew you knew but have been 'complacent' about ... but there was a lot of good 'things I didn't know I didn't know' which I think will help me manage my stakeholders and others... Looking forward to applying all of what I learned in my day-to-day activities - - in my business and personal lives. and thanks for the beers... {8>) - Jon

Overall I found the course to be excellent. I was able to relate all of the topics to my personal experience. This has enabled me, as it was relevant, to bring the skills to front of mind and the chalenge is now on me to build these thoughts into my day to day. Thanks it was time well spent. - Derek

John & Ralph, Well done over the 3 days and thoroughly enjoyed the course and the content. Thanks for making it fun as well as including the relevance in the activities to our day to day jobs. Rosa Bruno - Rosa

Extremely enaging course that has the correct balance of theory and role playing. Presentors are the best I have been involved with and provide an upbeat learning environment with their humour. A extremely benefical experience that is relevant to my current and future career. - Joseph

Great course, I would recommend this to anyone who has to engage with people outside their immediate area. - Ashley

First course I have been on like this so was not sure what to expect. - Lawrence

I enjoyed the consulting skills training and it was fun to be training for a change. I found this training targetting Senior Management staff and the stakeholder management skills being taught is a great tool to use! Both John and Ralph made this training very personal and comfortable. thank you. - Sivakami

Really helped me understand and recognise the behaviour of managers and colleagues in the workplace and potentially how to deal with them. Hopefully with time and practice, I can utilise the skills more effectively. - Laura

Gary

I was looking forward to a bit more information on how to deal with the other behavioural quadrants. The call plan and learning log are a very good idea. Aiming for 2% improvement and will be happy to make it. - Graeme

Thanks for a great three days and the opportunity to be inspired with some great theory and practical sessions...Michael - Michael

This was a well structured course that deviated from the norm of - sit down and listen for 3 days approach. This was a very inteactive and thought provoking learning experience. - Justin

Excellent course in understanding customers/peer/subordinate behaviours and how to deal more constructively with them. revisiting some previous knowledge. A step towards conscious competence. - Martin

I really enjoyed the course. Makes you think outside the box and also brings forth a lot of practical and useful ways to improve on customer/stakeholder engagement. These techniques can also be applied not just at work, but to better understand people in general. Presenters were great! Kept everybody tuned by creating an interactive working environment. Also appreciated their constructive feedback. - Dina

I would like to let you know that I have enjoyed the Consulting Skills Workshop, it was interesting, full of information, ideas to think of, tips and hints that will allow me to do my job better, and assist me in dealing with challenges, it was three very active days, and I recommend this course to my colleges. Amal - Amal

The consulting skills course was one of the best training that I have ever undertaken in my professional life. It is highly interactive and enjoyable but best of all, it is entirely relevant for my role and my daily interaction with my stakeholders. The course helps me build on skills that I already have and makes me more conscious of the message that I delivers. Thanks John and Ralph for a wonderful 3 days. - Albert

I thought the course was fabulous. There were a number of useful tools and tips which I have already started to use and the facilitators were engaging. I really enjoyed how interactive the course is and the practical activities. - Donna

Insightfull - provided new techniques that can only assist with engagement and people interactions - the techniques are not limited to work interactions but all interactions - Ian

I have thoroughly enjoyed the Consulting Skills course. It was presented in a very clear and concise manner with lots of useful and practical tips that I am able to apply right away. - Selina

I was asked "With all your experience, why are you going?" On the course I was reminded of things that I am not doing weLl or at all. If I start doing these things, it will enhance my value to the organisation and my career. The format was engaging and the presenters added immense value through their practical knowledge of the subject. - David J T

Overall it was interesting. A good refresher in certain areas. It also made me think about things I could do better. - Phaik See

Lina

Excellent refresher and also excellent if not attended any courses on stakeholder mgt, time mgt, communication planning before. - Anna

The course is presented in innovative ways. The interactives are fun, challenging and can take you out of your comfort zone. I have attended other courses that present the social styles (DISC etc) but JHW's is the one that will stick. Easy, clear and visual imagery that is simple to both look for and remember - Finally!! Well done. - Kathryn

I really enjoyed the course, the content was relevant and interesting, well structured and presented and I had some moments of challage and genuine personal insight. What stood out for me and help keep engaged was that John and Ralph really believed and "owned", rather than just delivered, the material. - Paul

David

Nicole

Thoroughly enjoyed this course, it was a refreshing new spin on team building and it was interesting to see each groups perspective on the key components which create a high performing team. The activities set for the day also cleverly ensured that we lived those values. Thanks John and Ralph for such a fun and entertaining day, I will be spreading the word!!! - Naomi

Excellent concept - best team day activity I have experienced - job related, good networking and team forming activities, solid day of working with a lot of fun. - Adrian

Most enjoyable 3 days, challenging at times and a must for self reflection and development opportunities. Thank you! - John

I found the Consulting Skills workshop very valuable, particularly in regards to the new skills and knowledge I've gained. Ralph and John were very able and enthusiatic presentors and the role plays and exercises gave me a great opportunity to put my new skills into practise. Thanks for a brilliant three days! - Amy

Kevin

Brilliant and highly recommended! The course outline, flow of the topics covered, role play and reference materials are very relevant to my work place. Thank you for a great 3 days- it was an enjoyable learning! - Angelina

Well structured, detailed, very entertaining. The best workshop I have ever attended. Thanks. I regard you both are 2 wise men. Please continue the good work; many of others need assistance to spend their coin. - Lili

It was a good learning experience however the timelines (3 days) seems to be more than really required. - Amol

I enjoyed my time on this course immensely. I would thoroughly recommend this course to anyone looking to learn great skills in consulting. Though I believe these skills can be applied in life outside of work to great effect also. Ralph, Bill and Tim were great. Bringing a vast wealth of knowledge and experience... and great humour to boot... Thanks guys! James. - James

The offsite was a good balance between dealing with current business realities and reflecting on the year that has been as well as looking at the future in a more strategic manner. John's facilitation of the offsite was pleasant and professional. My suggestion for improvement are: better context setting for the various JHW specific components during the offsite (as they came unexpected) and a more strict focus on ensuring participation by the entire group of attendees. - Michael

Did I get enough out of the course to achieve the extra 2%-yes I believe so. The tools provide were useful; however the incorporation of the thought process when meeting new people is probably the tool which I will use most. The course also re-inforced the importance of having a balanced team to be successful in any endeavour. Thanks for a fun and informative 3 days. - Bernadette

Who would have thought you could learn so much while having fun. What a great experience to be part of the Consulting Workshop. The skills developed in regard to planning for meetings and also quadrant personality types were the most helpful and I have referred to them in conversation with several people since. I believe that my abilty to engage with people has been strengthened by this training experience. Thank you for the opportunity. Nikki - Nikki

Shwajana

The material was presented in a very enthusiastic, clear and concise manner. The examples provided were both relevant and practical. Feedback was insightful and useful. - Luke

Would have been nice to be shown certain strategies in dealing with stakeholders before the actual role playing session. Eg, was told to facilitate session Afterwards, feedback included using Post-It notes ,ground rules, agenda etc. Why not give these suggestions before doing the role play? or Why not give a chance to put these suggestions into practice after explaining it to us? - Howard

This course is easly the best i have ever been on - the value that it has given me was immense. The actual role plays and the work around how it will be when you perform those stake holder meetings added such value to me. Also gaining a better understanding of how to deal with other quadrants was great. I have always known my quadrant but now having the tools on how to work with others will hopefully help. Thank you for giving us such great training. - Jayde

I personally got a lot out of the training course. Though a lot of the concepts and tools were already known to me, the course was executed in a way that really made me stop and reflect on ways to improve my performance and challenge my day-to-day approach. - Daniela

Really enjoyed the course, well facilitated and always had good answers to the questions raised by participants. Thank you !. - Heather

The workshop provided good learning/awareness around effective interaction with different types of individuals and understanding which quadrant an individual may fall into (Power and Control, SME, Vision and Visibility and Friendship and harmony ). It was good to get a better understanding of what an individuals communication style could be in order to have that add value conversation. Understanding how to build trust, Rapport and Value when dealing with peers and your more senior counterparts was also quite good. Work Management- It was good to understand that not all requests are urgent and that we do not need to responded to immediately and rather understanding in what priority we can better manage our daily work/work-flow. Categorising work in order of Urgent and Important, Just Do it, Don't bother etc type prioritisation will improve efficiency and better time management. Facilitation exercise was quite interesting as it enabled participants to understand the process of what facilitation is and how to collate info and deliver outcomes. Being able to use skills to influence to get outcomes rather that authority driven would prove more powerful way of managing outcomes, however understanding that in some instances authority must also form part of direction was a good learning. Role playing was quite entertaining as well as educational, being able to interact with a customer and understanding the right types of questions to ask to get best value. Open ended questioning (what, how, when etc) and its effectiveness was a good knowledge sharing. Team activity proved quite valuable where participants had to follow specific instructions from their Team Leaders and helping each other by asking the right questions to complete the given task was a good. It enabled the team members to work as a team, contribute and follow instructions but at the same time asking out of the box questions to achieve a task. What could have been better: Possibly little more role playing around customer interaction and the impact on customer when not getting it right the first time or not meeting customer expectation just because we did not listen to customer needs. My personal learning from the workshop will enable me to take an extra time when interacting with people to analyse/understand their needs before taking action. This will need to be practiced and become a new habit. I would recommend the workshop. Facilitators were very professional and knew their material and also provided a good learning atmosphere where participants were encouraged to contribute. This type of workshop would be more beneficial for new Team Managers, Team Leaders or individuals with leadership potential. Overall great 3 days with lots of fun along the way which made the workshop more interesting. - Aydin

I got a lot out of this course, and am still digesting what it means to me. Use of teh quadrants right upfront satisfied the analytical side of me early and pout everything that followed nicely into context. Facilitators were very good, and not overbearing, to too lecturing. Good to have practical take-aways. Glad not to have too many handouts or things to take away. Those given are practical.n - Neil

Great course. Made me feel guilty for all the things I've forgotten to do. Provide easy to use ideas in a format that is easy to remember and apply. Well structured and would certainly recommend the course to others. - Susan

Thank you for a great workshop. It was well run and managed and the facilitators were very engaging and knew their material. The role plays were excellent and did help cement the learnings. - Charles

Overall this was a great course and would recommend anyone who has to manage stakeholders on a day to day basis attends. I was fairly tired by the end of the day, however from being a heavily pro-active activity based session rather there being bored. Thanks again, Gavin - Gavin

Keep: Energy level, fast pace, multiple presenters, humour and wide variety of content. Stop: Cold airconditioner. It was hard to relate the blindfold exercise to our workplace. Consider another vehicle to convey the message. Start: Allowing more opportunities for participants to ask questions and provide feedback. Overall: A great course. Thought provoking and didn't dwell too long on any one aspect. - Richard

Awesome course with very practical ideas that can be used at work every day. The role playing allowed good realistic practise which will also enable this to occur. The presentors were experienced, interesting and good humoured which meant the three days moved quickly.Recommend to all my colleagues - Mark

great course and I got a lot of benefit out of it. I felt the format worked and the role plays were not contrived or painful. The only item I did not think worked that well was the blindness exercise. I think it went on way too long and in the end I was not that clear to me exactly what the message was for the eternity we seemed to spend on it. Great presenters, very genuine, who created a relaxed learning atmosphere - David

I really enjoyed the time away from work to focus on these fundamental skills through role plays and feedback, and the understanding gained of how to work with people via the quadrants - it's a more accessible model than some other personality tools, ie easier to remember and apply in the workplace but consistent in the basic message that we mustn't read others through our own style or assume they want the same things. - Deborah

This was a very engaging course. Whilst not revolutionary, it was excellent to get all the pieces compiled into a succinct bundle with easy to use concepts. Well presented, executed and received. Many thanks - David

Good content and wonderful delivery. All in all, it is excellent. A must for every consultant. - Sharma

Well structured & managed, Interactive & Informative session, Ros & Ralph did a wonderful job, Best Regards, Chandru - R

Nicely structured workshop focussing on individual personality and the best part was correlating the learning with in practical sessions/tasks. Can be easily recommended to any level in the organization. Thanks Ros & Ralph. - Hitesh

Workshop was very interactive. It was good three days we spent in work shop. Overall it was very enjoyable experience. - Srinivasan

Ros & Ralph did a wonderful job !!! Thanks a lot Warm regards, Umesh Poojari - Umesh

Hi, The workshop was very good and help us getting more inputs about ourselves. I think that it should have more local flavours to make it more effective. Thanks - Gaurav

This is an excellant course. It is not that the things that were discussed during the course are unknown, but are not put to practice in a practical manner. This course definately encourages in putting aspects into right perspective. - Girish

The 3 day session was very vibrant and usefull. The points discussed were verymuch in line with the expectations of the participants. The way inwhich the workshop was handled by the facilitators was really amazing, lively and encouraging. We would like to have the booster session of the same consulting skills every year to keep ourself equiped. - John

It is brillant sessions which was more informative, good learning. - Sreelatha

Good course that I gained a lot of value from. Would recommend to other Nab employees as it provided guidance on engagement, building rapport, presenting solutions and managing our customers better. - caroline

Good engagement with the audience Sound understanding of our overall busines without pushing any particular view point Some insightful questions Optimal mix of fun and getting down to business Potential improvement area is to break down action panning into tranches or iterations rather than saving it all to the last session. Attendees are tired, time is short, other questions and considerations at a practical level are flushed out when specific actions are applied to a particular "idea" - Rob

Good session John. We definitely achieved the "Team" and "Fun" objectives, we'll let you know whether we achieved the 3rd objective in 2015! - Mike

John, Good 2 days, maybe break the second day up with a few small exercises as per the Consulting workshop, to stimulate the brain and clear the mind. This may have caused some timing issues, but thats ok. Next time, I beleive we should do 2.5 days, ie do work on day 1 from 2pm till 6 or so. - Ad

It was valuable was to have a facilitator who really understood our industry during the strategic planning part of our offsite, and helped guide brainstorming. - Cristin

Great Fun and Team Building Plus got us to think - Andrew

I waited to provide feedback till I could use some of the techniques and skills elaborated in the workshop. I think the workshop has helped me engage with different types of people better and more constructively. I have a fresh perspective to what I need to do and am able to get results in my discussions somewhat earlier. Of course I'm still practising and hope to get better! - Divya

Excellent content & presenter on the course, especially the 4 quadrants analysis to understand personality styles in interacting with people. Daniel - Daniel

Fantastic course, I took a lot out of it which I have put straight into action with fantastic results. Highly recommend to anyone wanting to better themselves or their team. - Jake

A highly interesting, interactive and informative workshop which brought into focus the importance of dealing with not only the issues but the people with whom you are dealing. I would highly recommend the course to anyone. - Michael

Thanks, John, for a great workshop or Consulting Skills. As I begin a new job, there are new skills that are required, your seminar has helped provide some of those skils which I now have to put into practice. Particularly, presentation and facilitation. I enjoyed the 3 days and the interaction. I was also reminded of the 4 quadrants of personalities and how they operate in everyday life. Many thanks for your Leadership. Kay - Kaylene

Thankyou John for the relaxed but challenging way in which you presented the Consulting Skills workshop. It was greatly appreciated. I have learn't some new skills of which I intend to use. - Pamela

This course is for anyone who manages or wants to manage themselves and/or others. It's invaluable, and so different to other courses in leadership and consulting. It looks in depth at co worker relationships and new relationships that you might need to develop and the best way to develop those relationships based on your character and theirs. Thank you so much for your knowledge, skill and passion. I often recommend this course to people who want to develop themselves and their role. - Grace

Now days, all courses 'say' they will be *fun*. But this one really was FUN ! Congrats and very well done to John, Ralph and the team. - Andrew

This is one of the few courses that does not have the material on a powerpoint presentation and I love it. A lot of practice exerice and lots of visuals to assist me to remember the course material. - Anna

The personal attention, insightful feedback and challenging content of the workshop made it hugely beneficial. Over the last 12 months I have used the skills I learnt from the conference over and over. The time management training has been particularly useful, as well as the teaching in giving presentations, facilitating meetings and working effectively with various personality groups. As a result of the training I have been better able to work in groups, and been a more effective communicator. - Fiona

The course was fun. Suggested improvement would be less facilitators (don't really need them) and instead have 2 Apple / Mac people there to help with iMovies queries. - Filomena

was great fun attending the team building, however, the conflict management was very theoretical and made the day a long one. was very informative and interesting, however there is only so much listening before the information retained slows down. - Daniel

I participated as part of Telstra's Team Building exercise (i.e. making the ad). It was an innovative way of displaying team building, and most importantly, had a huge element of fun. Thanks and well done. It was also a logistically challenging day, and the preparation prior to and organisation on the day appeared well planned. - Mei-lin

Hi John and Ralph, Thanks for a well run, fun and productive course. You guys have changed the culture and vernacular of the company. We have improved our customer service scores by nearly 30%, much of which is due to the work you did. Many thanks, Andrew - Andrew

Hi, This was an amazing course and I would recommend it to all, who are in the consulting and public relations. Really articulative and well balanced. A must for all professionals to understand self first and then judge people. Great Course. What the course lacks is sufficient / enough time:) Cheers... Sharath Bunty Rodrigues - Sharath

This is one of the most effective workshops I have attended so far. Extremely practical and relevant in the day to day work that I do. My A list item is to get into the practice of making a call planner! Kudos to John and his team... - Parul

The session was really very informative. I have a learnt a lot of important things.I appreciate your effort and commitement. - Ved

It was really good to learn skills to handle certain situations which i always tried to avoid.Great workshop. - Madhu

I found this workshop to be very helpful as it was built adequately upon the real time scenarios faced. Trainers Used the following techniques that i appreaciate: 1)Participartory Approach to help people feel comfortable and understand the concept. 2)Help people to communicate effectively. 3Keep the work practical and relevant. 4)Invite the group to take control of the learning and sharing process. 5)Icebreakers and Energisers: Game Playing - Anshu

An awesome experience... An eye opener... A class to remember...Thanks to both of you -Ross and John... Hope someday again we get a chance to attend your training sessions !!! - Ashish

Overall it is a good training. Learned many new things.. - Saraswathi

The sessions were interactive and fun to learn. - Saurabh

The workshop was very much useful since I am just starting my carrier and to attain consulting workshop to know about consulting skills is very much useful for my professional life . - Divya

Hi John, I am very happy with the course content and its effectiveness in my work place. Thank you and Ros for delivering this in a effective way. Best regards, Gokulan. - Gokulan

The course was presented in a way that ensures maximum communication to all participants regardless of your knowledge and experience. Learnt quite a lot and met some great people. - Michael

Well presented with supporting tools and context that made it relevant and appealing; better than many other courses that compartmentalise aspects of these skills but dont bring them together under one umbrella like this workshop does. Ideally suited to all the varied situations where client contact and improved client relationship and outcome is the goal....in other words......for most of us! - Michael

A thourghly enjoyable course, which offered a great deal of insight into inter-personal relationships within the business world. - Rory

Michael

As promised, the Workshop was a valuable learning experience and fun!. The Case Study was interesting and enjoyable to work through. John and Ralph - Thanks for a great three days. Regards Simone Davoren - Simone

Excellent course, providing participants with both solid theoretical background and real life exposure to various situations. Good tempo and energy level, And the three days passed quickly. Good facilities as well. - David

I found the course very helpful in explaining things that I used to do instinctively without thinking in their consequences. Also make me think in how to prepare me to face daily situations that thought were meaningless. I didn't have clear which were suppouse to be my tasks, but after the course felt really confident about my responsabilities. I believe this workshop would benefit anyone who did it no matter what their level of experience or position. - Andres

Thank you Ralph for and engaging and informative experience. The course offered practical information that I can use in a variety of interactive situations. It also helped me know myself a little better! - Julie

Good course overall, nice structure and nice dynamic. It has a good balance between the teorical points and the practice activities. The focus points are valuable. - Nicholas

The course was very interesting and usefull. I liked how it was given. I was able to take lots of things for improving my development on Consulting Area. I would like to recommend is that it may be a good idea to adapt the Case Study to the work that the group does. It was harder to use new skills and also, to talk about something that is not common for me such as forecasting, sales, etc. Yet (lovelly word taught by Ross), I really had a great time on the course. Regards, Alejandro. - Alejandro

Li

Great training course! Really sets the foundation well for understanding the basic personality types and engaging with different quadrants. Really enjoyable, fun and does push you to go above your comfort zone. The whole 3 days i learnt a lot about people, communication, and life in general. These are soft skills you dont get taught at uni but are a must for everyone!!! - Catherine

I found the course really useful! It provides lots of tools to improve your daily work as a consultant. It´s also very enjoyable and fun. Thanks a lot! - Santiago

Actually a very good course. Completed and dinamic, we participate a lot and also have a fun time. Hope I can apply some of the valuable tips I got. The instructors were very dinamic, and their english very clear for us (argentine people). I strongly recomend them! - Lillana

Thank you so much indeed John and Ros! I'll never forget this course, really was awesome and useful, hope we can get in contact another time! - Walter

Amazing learning experience. Just the perfect mix between very little theoretical concept and useful hands on. Found the skills learned of great value for consultant day to day, but also for life. Thanks Ros & John, keep up the good work. - Anastasia

It was an excellent training. - Rashmi

Great workshop, lot of useful content, techniques and tips, not only for business but also for daily life. I'm sure it will help me to improve my communication skills and the way I get related with people. Finally, what I liked most is fact that it really makes you think! Thanks to JHW team - Exequiel

The Consulting Skills Workshop is probably the best business workshop that I have attended. I feel that I have gained some great tips and knowledge in regards to building relationships and understanding other people in the business world. The workshop itself was enjoyable and challenging and the facilitators were both fantastic. - Erin

The over all training is very good. Especially the way training is scheduled for post lunch sessions are very good to keep every one actively involved :) The insight into the four Quardrants is really impressive and now its become the part of our day to day life to analyse people whom who meet based on these quardrants. Thanks a lot. - Kiran

Very well designed and executed - a lot of practical learning for quick implementation. Extremely recommended. - Shraddhanjali

The course was informative and practical, the presenters (John & Ralph) were excellent and the best thing is that the course is “hands-on” i.e. lots of activities to reinforce the learning and apply in real life. Personally, I got a lot out of it!! Frank :) - Frank

I rate this course 5 as I found the concepts can be easily applied to assist in communicating the right message in the most effective manor in a professional context and in everyday life. The leaders / facilitators were both engaging and fun. Would not hesitate to recommend this course. - Chris

the workshop has been great and added to my knowledge a lot of factors that i need to consider for better engagement. - Amir

I had a lot of mis-conceptions before coming to this course. However over the 3-day course, I can honestly say that I have learnt many useful techniques I can use in my day-to-day relationships. Thanks guys! Keep up the good work! - Anastas - Anastas

I find to course very interesting and very easy to follow. Will use in future what I have learnt - Rachael

This is the best workshop I have ever attended. The skills that I learnt are not only useful at work but outside as well. The workshop was well organised and the practice sessions quite helpful in delivering the content.I learnt alot and enjoyed myself at the same time. - Ada

I had good experience with JHU. Trainers had expertise in their field and played a good role for enabling active paticipation of the participants. thanks, - Pradeep

Narelle and Ralph,were fantastic....examples from day 2 day life were described beautifully..making each participant at ease was the best which you guys were able to achieve. - Surbhi

I found the course practical and useful. There were some very insightful tips which can be applied professionally and personally. Some of the content in the course e.g. building rapport and communication techniques, is not completely new to me. However, I have gained a better perspective having attended the course. Thank you Bill and Ralph. You have done a wonderful job. - Kim

It was a great workshop & the participants were fully engaged during the three days in the exercises & role plays. - Surender

One of the most useful courses I have ever done. I would happily recommend your courses to everyone working in local authorities...Really relevant to my work. Thank you Rahul Bhatnagar - Rahul

The concept of the quadrants was very interesting, indeed -- it was a little generic, though, given that not many people fit completely in any one quadrant. Since it was the pillar of most concepts covered during the workshop, this view that people fit into only one quadrant was a little limiting. Overall, though, there were some interesting insights which could be applied partially in real-life scenarios and can give a hand-hold into assessing another person. - Karen Rupsen

This workshop gave me insight as to where I lack now and the thinsg to improve upon. Many ataimes I was hesiatant to say 'NO'. Now as I learnt how to say NO, I am going to us eit in the appropriate situation. This was a very good and very useful workshop for me. - Abhaykumar

Hi, Ralf and Narelle were marvellous. Their skills for conducting the workshop (engaging the participants, having fun, sending the right message) indeed were very good and very professional at the same time. Ralf and Narelle has the kind of personality that people would like to around with. In terms of course content, day 2 could be adjusted a little bit to get it more interesting. I feel shortening the facilitation excercise and include some thing else would add more value. Ram. - Ramkumar

The course helped me to understand my strengths and weaknesses. Also it helped me on how to communicate with the people who are in other quadrants. I need to practice this every day and I am confident I will reach my goal. Also I need to be more assertive rather than submissive in front of my manager, and this helps me to communicate effectively. - Ravi

Great sessions, 2 days may be enough I was worn out by all the interaction. Shane Foley - Shane

This was a thoroughly enjoyable and engaging course. I have been thinking a lot about the material since the course finished. I think that the things that I learned will make a difference to the way i do my work. - Joel

Great course, very useful as a refresher. Given the range of experience of participants from graduates to seasoned professionals, content was appropriate. My ideal course would have been a course moretargetted at seasoned professionals and thus a little more depth... - Robert

Attending this type of course is always interesting but I must say that I was taken way out of my comfort zone, and this is a good thing as it’s the only way to truly challenge yourself and grow. Now what did I need to focus on…… - Steve

Very well structured and enjoyable course, teaching practical skills. Ralph and Bill were both great presenters and teachers. Possible improvement is to try and cut the length of the course by a few hours or a day, if possible. - Adam

My "gifts" (constructive criticism) would be to a) help workshop participants connect the dots between theory and practice. They jumped into their comfort zone, not realising we were supposed to be putting into practice what we just learned. b) give more coaching prior to a task... eg "when giving a presentation, do....." and then people have something to try, rather than saying after the task "would have been better if you did this...". - Maryanne

Well presented and paced. The interactive techniques used made me go out of my comfort zone but the feedback received will help me. - Jenny

The consulting skills was really great for me! Content,venue, catering were excellent. I learnt a lot about my personality and what I can improve to increase my presentation/consulting skills and felt more confident at the end of the 3 days session. it was great to give this opportunity to Non Profit Organisations to attend your sessions so please keep doing this!!! A follow up 2 days session with a lot of practice would be beneficial to strenghten/refresh what we learnt.Thanks and all the best! - Rose

Although I didn't achieve my objective of providing information in the areas of managing resistance to change and gaining sponsorship, the course provided good tips around workshop facilitation. The only downside I found was that I wasn't sure how the 4 quadrants that we were separated into (P&C, V&V etc) related to the Belbin assessment. The Character Profile that was provided was disappointing especially comments in Check at Interview and Placement. - Fran

excellent course. well presented by Ralph who communicated with all levels within the group. his understanding of topic's covered was well rec'd. course was knowledegable with fun team exercises. - Jan

The course content and delivery were high class and quality. I really enjoyed meeting people from other industries and respect the fact that non profit organisations are included. Ralph is an experienced, skillful natural presenter who is knowledgeable on a wide range of subjects and trends. Some of the content could have been extremely confronting however, was conducted in such an effective manner that is was handled with success and minimal anxiety. Highly recommend. - Steve

Hello 'A' Team, I would like to express a HUGE thank you for making the Consulting skills workshop happen, I will now be consciously applying the 4 Quadrants theory when meeting stakeholders and getting a bit of money in the bank. Good ideas on time management, its good to have a way to prioritise. It was also just great to have a chance to chat to the rest of the group about careers and differing experiences. Thanks again JHW CAR (Chris, Aaron, Rose) consulting :) - Christopher

Very insightful and worthwhile. In particular the 4 quadrants, the Belbin profile and the Professional Consultant topics. Enjoyed meeting new people and appreciating their background and use of the course. The practical exercise was fun and highlighted that we follow suit. Thanks Team JHW. Alain - Alain

I thought the course material was great. A lot of value for me. I have already began to put many of the skills learned into practice. Restraining my "joker" side is a challenge but will surely help me achieve better results in the meeting room. Cheers Brett - Brett

I found this workshop to be very useful .. like i said before, there is different medicine for different symptoms. People management and relationship building is an art and with inputs from courses like these, one can certainly bring in fresh perspectives and improve. The 4 quadrants theory, belbin profiling, the participants including the "top gear" execs were all very interesting!!. Overall, i would term it as a very good experience. Thank you Ralph & John - Ditesh

I loved the course. I've done a few similar things before but liked the way you integrated it back to real world/work situations. Ralph, I found your presentation style engaging and entertaining and you used a good balance of you talking, letting the group talk and chipping in if we missed a key point. The group exercises were good, however it would have been good to mix the people up a bit more so we got to interact with new people. Content on time management and brain power excellent. - Stefan

Enjoyed the course, found it challenging, confronting, mind expanding. Interesting to see different team dynamics, found the practical sessions good - especially the faciliation and presentation sections. So many new things to digest - the call log, the quadrants - appreciating differences of people, summarising, feedback, communication channels and more. The atmosphere of the course was lively and we had to be on our toes. Also - nice catering. Would recommend course to others. - Richard

hi Ralph/John, It was easily the best course i have attended thus far. Good diverse group of participants, very practical and interactive and excellent delivery made the concepts easy to absorb. Instant feedback sessions was a great way to learn from your own mistakes as well as others. Great job guys! Regards, John - John

I think the course met all my expectations and I believe I can use it for improving my consulting skills. - Vishal

The course is well structured to make understand the human behaviour and the impact of understanding the same on the succes in all the areas of life be it a professional life or personal life. Even there was nothing new which was told during the course but it have given new insight of how these things can impact you day to day life which I think is the major gain for me from this workshop. - Vilas

The program was well structured with nuances of working along with different personality types, persuasive and assertiveness skills. It made participants quiet comfortable with dealing clients and carrying the brand image of the organization with finnesse and confidence - Shilpa

Training program is very effective for me due to following: 1.I got to know some very important inforamtion about the personality clue from various excercise during training program. Which help me in approaching to customers. 2.Information about area where i should work for better results. - Sarat

It was really an amazing workshop, believe me that I never know that the trainings programs can be structured so well addressing the real life problems. Especially learning on clients behaviour, Engagement and perception management was some of the most complex skills which I thought it will need life time of experience to learn but this 3 days of workshop really made it so simple and gave me more confidence..Kudos to John and Ros I really owe you a guys lot more besides a big thank you. - Srikanth

Hello Bill, hello Jim, Thank you again for a very entertaining and usefull program. I still have the little booklet on my desktop and from time to time i browse it to recall some of the points you provided during the course. And by consciously putting some into practice, i get better feedback from the people i get in contact with in a surprisingly short time. I seem to be especially proficient at building rapport by going out for drinks :). - Alexandru

Overall a very valuable course with some great take-aways! I did enjoy the more theoretical components and actually wanted more content in that area. I felt a bit too much time was spent on the presentations which almost every such course includes - I would have preferred more time allocated to the role plays (interviews, facilitation) which is done less frequently in other professional development courses! Well done, I would gladly recommend this to other colleagues! - Sascha

Excellent course, very well run, but probably a half day too long - the Sunday afternoon activities were not really necessary. - Cameron

The contents of the course was very good. The solid mix of theory and practical activities delivered an engageing course. The only improvement I could see is a final 30 min or so to sit down and come up with the key 3 things they they wish to implement into their job and to then discuss them with their group. - Tim

Before participating in the workshop I had many questions and few answers. Which are the key skills a consultant should have? What can I improve? What techniques can I use? After the 3 days training I could really put my finger on these issues. It was a great opportunity to gain ready to use information, to experiment and get precious feedback, learn tips & tricks I can apply in my field. Now, two years later, I can really appreciate the positive influence the workshop has had on my work. - Mirela

Wonderful experience. Made me understand that some things that I was doing 'Conscious incomptent' can also be done 'Conscious comptent'. Would like to see these trainers back to SAP GD Bucharest one day and will recomend the training to my colleagues. Ion Vasile Development Consultant SAP GL Bucharest - Ion

Cristian

Excellent course. We should get more often classes like this. - Dragos

It was a good training with exercises and practical learning. Open discussion and deep thinking. - Ioan

good job guys !very interesting and very usefull... all the best - Cristian

John was fantastic, so knowledgable and explained everything in easy to understand terms. The content of the workshop was a little irrelevant for the work the RO's do within CanTeen. - Jodie

I am overwhelmed by the on-going generousity of John & his team in their hands-on support of CanTeen and our work. The courses delivered last week to our staff team were informative, interesting and immensely practical. In giving up his time to come and share his skills and experience, John has made a very real difference to the work we do with young people living with cancer. He has provided new ideas, approaches and frameworks to apply. We can't thank JHW enough!! - Claire

This workshop was a great practical application of skills that I will enjoy applying in my day to day job. It was presented in a very thought provoking and enjoyable manner. Thanks. - Murray

A very worthwhile experience. While covering some material that may be familar, the way that it is bought together and presented really improves the impact and retention. Both the individual and the organisation can benefit from the experience. - Chris

Engaging, fun and imformative sessions. I have taken away a lot of information which I am happily using and sharing. Thanks ! - Angela

I found the course challenging from my point of view as I was taken out of my comfort zone. However Ralph and Bill made the experience enjoyable by ensuring all attendees were made to feel welcome and apart of the whole experience. - Graeme

I was slightly apprehensive about attending the course despite colleagues telling me how much they enjoyed it-of course I was pleasantly surprised! I immediately felt at ease thanx to Bill & Ralph & the content & delivery were excellent! I’ve learned many useful tips & am looking forward to the challenge & subsequent rewards from applying this knowledge to my work and personal life;& to changing behaviours to improve my communication & also market my skills more effectively. Thanx guys! :o) - Louisa

Relevant and interactive workshop. Context was intense yet interesting and entertaining. Great presenters (Ralph and Bill) kept participants interested and involved. Thanks very much - Teng-Li

The workshop was excellent. I think this course should be rolled out to a wide POST audience, especially some of my colleagues in the IT Operations space (based at Rosslyn St). The only thing I would have changed would be to mix up the seating arrangements each day so participants could spend time with each of other participants. Other than that minor issue I was very happy with the contents of the Workshop and how both Ralph and Bill ran the sessions - Dean

Great workshop, learnt alot and liked the structure and way in which it was delivered. Ralph is a very good presenter/ communicator and Ros was great in her advice and input during the 3 days. - Rebecca

I found some of the activities to be useful; particularly the engagement topic and looking at engagement with different personalities and behaviour types. The presenters were professional for the most part; some of the humour used was a bit inappropriate at times. I liked how there was a lot of participation and interaction; this approach suited my learning style. I did feel that 3 days was a long time; perhaps too long. - Michael

Course was well structure and timed. I would not say the content was revolutionary but it was all certianly very engaging. Many of the lessons sevred as a great reminder for our we should go about business. The workshop was well facilitated and even the potentially very "hit & miss" activity of roll playing was managed in a way that allowed the benefits to far outway any kind of awkwardness. Well done and thanks! - Zane

It was a brilliant workshop. One of the best I have ever attended! Ralf our presenter was excellent and so was Ros our facilitator. Ralf ensured everyone participated and delivered the workshop in positive and humourous manner I conclude with something that has stuck with me from the workshop. KISS....Keep doing - Increase doing - Stop doing (never) - Start doing (more) I will definitely reccomend this program to everyone. Thank you. - Jerestene

Some really useful content in the course. Some of the team activities were not so useful for me. Regards Gavin - Gavin

Positives: Presenter (Ralph) easy to relate to Course well targeted at people and organisational skills good focus on presentation - should have been more on this Negatives: Not specific enough to (IT) consulting too focused on management and sales Thanks for a productive three days. - Merzi

I had a fabulous time... learning was easy as the workshop, Ralf and Ros were, fun, interactive, engaging and informative. My expectations were meet, there was new learnings and tweaking of old techniques. I particularly enjoyed the facilitating section and Belpin report. I highly recommend anyone thinking of attending... just do it.... ! Louise Louise - Louise

I had the luck to attend in a lot of workshops - similar - but this was one of the best. Not only the workshop and learning mor about myself and how to deal with situations - also the to see how Ralph facilitaes the workshop and learning from him. Humor can be an important part and to use it right means winning people and recognition. It was simple - Great. - Dirk

Inspirational course - I'm so glad I had the opportunity to attend. It exceeded my already high expectations! - Sarah

Excellent material well presented. The team work was excellent and Ralph managed the different personalities in the room very well (as would be expected!). I think it would be valuable for the leader present some feedback on an individual basis as well as the team members - he has had the opportunity to watch us under stress for 3 days :-) Thank you again for a memorable and worthwhile course. - Prue

I found a lot of value from the course which I belive will change my style of working significantly for the better. My key takeways were as follows: 1.Understanding the 4 qyadrants in terms of personality styles which i belive will help in handling clients and also forming teams. 2. Facilitation of workshops. 3. Learning before Leading. - Shuddhashil

The course was very benefical and gave me a good insight intoo various communciatin and other related technique - Ajita

Thank you Ralph and Narelle in delivering an exceptional workshop that got everyone participating, interacting, collaborating and gaining new knowledge or skill that, I hope, will enhance how they engage with customers alike. Well done and keep up the great work! - Chad

This workshop was a highly valuable expereience. The skills imparted by the moderators, though directed at the workplace, were applicable to all aspects of everyday life. Most notably, the skills suggested for effective communciation are invaluable tools for consultants. More broadly, through content, practical secnarios and role-play, the workshop clarified how to use one's skills set, uptake and apply new skills, and use these skills for best result for oneself and one's business. - Jodi

Enjoyed it a lot more than I thought I would. There were some useful things in regards to behaviour and personalities that I will be able to introduce into my day to day work and interacting with clients. Thanks! - Michelle

Very useful workshop to attend. Topics covered will improve my presentation skill. - Ken

Well done Ralph and Norelle! I learned a lot and will definitely use it where applicable. - Antonio - Antonio

The course was a wonderful input to people who wanted to gain an insight into the wide world of consulting. The course helped me gain confidence in areas of my known strengths and helped me put a structure to my learning to improve upon the skills that needs polishing. I will recommend this course to anyone who wants to be in the WWW (Wonderful world of Words) - Badari

Training was excellent..I got chance to learn lots of new things that will add an advantage to my career as a consultant. - Amol

There are moments within our own lives when we meet people that bring the opportunity of greater possibilities through transformation for us, well, this was one of those moments for me in attending the JHW workshop. I gained a greater enthusiasm for my own goals and a stronger focus towards the way I approach my social and working life. I loved the hands on approach in testing and trying each exercise. Thanks to the team at JHW. Steven Kolakowski Australia Post Barcode Quality Program - Steven

Great course guys. Being pulled out of one's comfort zone by being filmed and critiqued can only help to improve your own view on how you're seen by everyone else. It's confronting, but well worth the effort. - Murray

I thoroughly enjoyed the course. The content was interesting and relevant. The course was interactive throughout, giving all particpants a chance to challenge and develop themselves. Faciliation was well conducted. Having worked for a few big charter/consulting firms, I did undertake quite a bit of training within these organisations. This course not only compares, but exceeds the value provided. - Nella

I found the course very helpful in providing some theory behind things that I might do instinctively. That theory will give me added confidence in communicating with others and insure that I cater for all different audiences. I believe this workshop would benefit anyone who did it no matter what their level of experience or position. - Rick

Found the team-building activity particularly helpful in breaking down the barriers with people with whom I normally don't interact much. - Andrew

Most enjoyable 3 days , not much new information but a review of techniques - Bernie

Great course. The facilitators kept us engaged and its probably about the only course I have not zoned out(or dozed off in). What I have learned I can put into practice at work and pass the information along to my teenagers to give them a head start. Looking back on this I wish I had done this course years ago. Hopefully my kids can use the knowledge to get a jump on everyone else their age. - Paul

This course was great apart from being blindfolded in the team activity, was great to better understand different personalities and being able to now communicate better with the different personalities. Great job guys will definitely recommend to others. - Alison

Excellent workshop, if there is an "advanced" one i will apply for it - Sharada

Jon

No score 5/5 given we ran out of time on a couple of items and did not have a group / team lunch! It would be good to do presenting in front of video camera and playback. Overall, great experience - suggest bringing in analogy of birds - Eagle, Owl, Peacock, Dove - as seeding discussion on personality preferences. Using compass / spherical localities a bit confusing. - andy